Privacy policy

The Pressure Wash Brigade is a trading name of The Trade Brigade Pty Ltd (ACN 702 347 313). In this policy, "we", "us" and "our" mean that company. It is responsible for the personal information collected through this website (https://www.thepressurewashbrigade.com.au), by phone, by email and on site.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

We only collect what we need to quote, book and do the job, and to look after you afterwards. That can include:

We don't ask for sensitive information, such as health details, and we ask you not to send it. If you give us details about someone else, such as a tenant or a property manager, please make sure they're happy for you to do so.

You can ask a general question without giving your name. To quote or book a job, we need your name, a way to contact you and the property address.

Mostly from you: when you fill in a form on this website, ring or email us, or talk to us on site. We also collect some details automatically when you use this website (see Cookies and analytics below).

Sometimes we receive your details from someone acting for you, such as a property manager, real estate agent or family member who books a job at your property.

We use your personal information to:

Messages about a job you've asked for (confirmations, reminders, invoices) are part of the service. Marketing is separate. We only send it with your consent, and you can stop it at any time.

Contractors who do the work. Some or all of our jobs are carried out by licensed contractors working on our behalf. We give them what they need to do your job: your name, phone number, the property address, access notes, photos and the details of the work. They may only use it to do your job, and must keep it confidential and secure. They may not use it to contact you about anything else.

Service providers. We use outside providers to run the business. They include email and phone services, website hosting, a job management and customer records system, accounting software and payment processors. They only receive what they need to provide their service to us.

Our other trading names. The Trade Brigade Pty Ltd also trades as The Trade Brigade and under other names. If you ask us to arrange work we don't do ourselves, such as a repair, we share the details needed to arrange it. We don't share your details across our trading names for marketing unless you've agreed.

Others where the law requires or allows it, such as a regulator, a court, or an insurer handling a claim. We don't sell your personal information.

Some of our service providers, such as email, cloud storage and website hosting providers, may store or process information on servers outside Australia. Where that happens, we take reasonable steps to make sure the provider protects it to a standard consistent with the Australian Privacy Principles.

We take before and after photos of the areas we clean. They're part of the job record and help us show what we did and answer any question about the work later.

We only use photos of your property in marketing, such as on this website or social media, if you've said yes. You can say no, and it won't change your quote or the job. You can also change your mind later, and we'll stop using the photo in anything new.

When we use a photo in marketing, we avoid showing or we blur house numbers, street signs, number plates and people, so the property can't easily be identified.

We store personal information in secure, password-protected systems. Only people who need it to do their work can see it. Access notes such as gate codes and key locations are given only to the crew doing your job.

We keep job records, quotes and invoices for 7 years, because tax law requires us to keep financial records. If an enquiry doesn't go ahead, we delete or de-identify your details within 2 years of your last contact with us. When we no longer need information, we delete or de-identify it.

If a data breach is likely to cause you serious harm, we'll tell you and the Office of the Australian Information Commissioner, as the law requires.

You can ask to see the personal information we hold about you, or ask us to correct it. Ring or email us. We'll check who you are first, then respond within 30 days. There's no charge.

If we can't give you access, or don't agree a correction is needed, we'll tell you why in writing and how to complain. You can also ask us to delete your details, and we will, unless we have to keep them by law.

Every marketing email or text we send has a way to unsubscribe. You can also ring or email us and ask. We'll stop within 5 business days. You'll still get messages about any job that's under way.

This website uses cookies and similar tools. Some are needed for the site to work. Others are analytics tools that tell us how people use the site, such as which pages they visit, so we can improve it. Analytics data is looked at in bulk, not to identify you.

When you send us an enquiry, the form also records which page or advert brought you to us. That helps us know which advertising is worth paying for.

You can block or delete cookies in your browser settings. The site will still work, though some parts may not remember your choices.

If you think we've mishandled your personal information, please tell us first. Ring or email us with what happened. We'll reply within 2 business days to let you know we've got it, and aim to give you a full answer within 30 days.

We may update this policy from time to time. The latest version is always on this page, with the date it was last changed at the top.